Using the experiences of disabled people to create a better service for everyone

Esi HardyAccessibility, Attitudes, Business, Customers, Inclusion, Purple Pound, TrainingLeave a Comment

sandwich board saying Awesome, less awesome

Creating a better service for everyone On a personal note, there are so many occasions (about 4 or 5 a day) where I think “a disabled person was obviously not consulted when this was designed”. It’s so frustrating. It’s not only me who thinks this, just listen to the podcast. When I ask my interviewees what their biggest barrier to… Continue Reading Using the experiences of disabled people to create a better service for everyone

Disability Inclusion vs Disability Awareness Training

Esi HardyAttitudes, Business, Employees, Inclusion, TrainingLeave a Comment

Surrey Police session

The Definition When researching disability training, you may have come across different organisations describing their training as either inclusion or awareness. This may, on the surface, seem no more than a choice of language. For some trainers it may be true. It can often be easy to overlap disability inclusion training with disability awareness training. However, the similarities that I… Continue Reading Disability Inclusion vs Disability Awareness Training

Does Your Business Really Need to be Accessible?

Esi HardyAccessibility, Attitudes, Business, Communication, Customers, Employees, Inclusion, Purple Pound, TrainingLeave a Comment

Blog title over image of tablet, coloured stickies and laptop

Well, the short answer is: Yes! Absolutely. Without a doubt Every single business in every single sector needs to be inclusive of disabled people: Disabled people as customers, disabled people as employees, disabled people as suppliers, disabled people as partners. The list goes on and on. By now, if you have read more than one of Celebrating Disability’s blogs, you… Continue Reading Does Your Business Really Need to be Accessible?

Accessible toilets – getting it right for your customers

Esi HardyAccessibility, Customers, Inclusion, Purple Pound, TrainingLeave a Comment

large accessible toilet

Accessible toilets are not only about extra space For many of us who are disabled, the availability and accessibility of public toilets present a daily barrier. You will have heard about the ever growing popularity of Changing Places: a Changing Place is an evolution of an accessible toilet. A place where there are facilities within to support somebody who needs… Continue Reading Accessible toilets – getting it right for your customers

Celebrating Disability Training Style

Esi HardyBusiness, Communication, News, TrainingLeave a Comment

people at a Celebrating Disability training session

Background I’ve spoken to and witnessed many training styles over the years. Being a participant in training and seminar events has opened my eyes to different styles and models that a trainer can use to deliver a message to the people in the room. As a self confessed impatient person, I need constant stimulation from the people around me to… Continue Reading Celebrating Disability Training Style

So what’s Celebrating Disability all about?

Esi HardyAttitudes, Business, Customers, News, TrainingLeave a Comment

So what's Celebrating Disability all about

A couple of events recently have got me thinking; A speaker confessed to a room that when uploading his profile on dating sites that he wrote about his bipolar first to get the “sympathy vote”. The second event that disturbed my peaceful mind happened just the other day in a department shop when I approached a sales assistant in my… Continue Reading So what’s Celebrating Disability all about?