Disability Consultancy Packages
Did You Know?
The Purple Pound (the spending power of disabled people in the UK) is over £260 billion per annum.
What Would You Do With An Extra 20%
That is how much disabled people bring into the consumer market every year. However, much of this money is spent in one place. Mainly because if a disabled person finds a service that is accessible and welcoming, then they will return again and again.
“Oh but that is just one person” I hear you say. On the contrary, disabled people (just as non-disabled people) don’t always want to do these things alone: go for a drink in the evening, out for a meal, on holiday, to watch a show, etc. If you lose the one customer you will probably be losing all their friends and family plus all the reviews that come along with it.
91% of all customers who are unsatisfied with a business will leave that business without saying anything. They will never return and tell all their friends and family about their bad experience. Disabled people will not settle for service where the customer experience has been compromised. Many a time, it is the subtleties that make or break an experience.
Not all businesses are or have the means right away to be completely accessible. Accessibility is only 50% of what makes a disabled person feel welcome. Another portion of what makes people feel welcome is attitude and willingness. As a disabled person myself, I would much rather be in a restaurant where the accessibility isn’t perfect but I feel valued and wanted as a customer.
Our consultancy packages will audit the following:
- Communication Methods
- Engagement, Interaction, and Attraction
- General Accessibility
- Business Processes
I have worked with Esi over a number of years and have always found her engaging and thought provoking.
The knowledge of disability and personalisation that Esi holds is second to none and will have a huge benefit to many in the future.
Esi is a joy to work with, having an abundance or energy and enthusiasm!
Ensuring Your Share Of The Purple Pound
Workshops / Consultancy Services / Holistic Audits
Interested in learning more about the ways Celebrating Disability can support you and your business?
Download our package brochure
Celebrating Disability Can Offer In-House Support For You
Writing policies and equality statements is only the first step to the inclusive business you desire.
Engaging every employee so that they are on-board with your equality and inclusion goals is the turning point to creating workplace cultures that are truly inclusive of disabled employees and customers.
Would You Like To...
Attract disabled people and offer meaningful inclusion that will create a happy, energised & creative workforce?
Grow your business by encouraging more disabled customers to purchase your products and services?
Be a more forward thinking business that is known for being actively inclusive of employees and customers alike?
If the answer is yes, then we can help. Get in touch today.