Disability Awareness Training
Inclusion Equals Business Growth
Workplaces that support inclusion of disabled people can be essential to a happy, productive workforce. Did you know that under the Equality Act 2010, an employer cannot ask about an individual’s disability?
This is true of an employee in the workplace and of a candidate at recruitment stage. Knowing how to ask the right questions will ensure the individual receives the necessary support and feels that the business cares about their wellbeing.
The training sessions we have developed are designed to support your employees to get a good handle on disability awareness. This is important as your employees are more often than not the ones that will be working face-to-face with disabled people, whether those disabled people are employees of your business or customers looking to buy a product or service.
Whilst all our training sessions are tailored to your specific goals and needs, the examples listed below are the most popular sessions that cover topics most businesses would like to know more about.
When you choose a Celebrating Disability training package, you can expect the following:
- Conversation about your goals and outcomes
- Tailored training session
- Trainer with lived experience of disability
- Handouts to complement the learning
- Half page summary of outcomes and recommendations
Esi puts you at ease immediately on her training courses, due to the fact that she is down to earth and makes you feel that no questions are off limits
The workshop and training topics listed below are a selection of our most regularly asked for.
The content within these workshops is designed to arm businesses with the necessary tools to engage, retain and value disabled employees and customers.
With these you can continue your journey to creating a business that is inclusive for disabled people.
If you see something you like, we'd love to chat about how we can work together to reach your goals.
Disability Awareness Sessions
Ideal For: Front facing customer service, care professionals, charities.
This workshop offers delegates an overview of disability awareness and equality. After attending the session, delegates should be able to confidently suggest practical solutions to implement to create inclusion in their workplace.
The session will offer an overview of the following:
• Social Model of Disability
• Language and Etiquette
• Barriers faced by disabled people
• What disability is and isn't
Front of House
Ideal For: Customer-facing Staff
Front of House training to support employees to feel confident and competent when welcoming disabled visitors, guests and clients into your organisation.
How To Talk About Disability
Ideal For: Marketers, sales people, retail, hospitality.
A comprehensive look at the language surrounding disability. Delegates will leave with an understanding of the difference between inclusive language and political correctness.
This session will be ideal for anyone looking to write content that will engage and attract disabled people.
Need More Info?
Sessions / Consultancy Services / Holistic Audits
Interested in learning more about the ways Celebrating Disability can support you and your business?
How Disability Awareness Training Benefits You
Between April and June 2017, there were 3.5 million disabled people in the workplace. Only around 10% of disability is physical, so the likelihood of employing disabled people in your workplace without realising is high. Many disabled people do not disclose their disability due to fear of repercussion or simply not knowing how to initiate the conversation.
Disabled people as employees
Disabled people who feel secure in the workplace will take less sick days, are more likely to engage and will become ambassadors for your business. By building a truly inclusive workplace culture, you will be a step closer to ensuring that the above happens.
Our workshops explore these areas and provide insight so that your business can implement strategies that will welcome and support disabled people in your workplace.
Disabled people as customers
It is virtually impossible to support a disabled person to feel welcome if the person in charge of this does not feel comfortable interacting. If they are too concerned about the language they are using, whether they are offending or if they should ask somebody if they need help, they will never get past “Hello”.
These training sessions will support staff to know what to say, how to say it and what to do. Most importantly, staff will be given insight into how to come up with solutions to barriers that prevent disabled people from doing what they would like to do.
Our trainers all have lived experience of disability along with business experience in a variety of sectors. Our workshops are interactive sessions where participants can explore and develop their own thinking.
Often what prevents true inclusion for disabled people is a lack of awareness, a fear of saying the wrong thing and misinterpreted perceptions. The workshops we deliver aim to tackle these barriers with discussion, group exercises, and expert knowledge.
To ensure learning from workshops is carried back to the workplace, delegates are also encouraged to set goals.
The Truth About Inclusion In The Workplace
We are inclusive but disabled people don’t apply to our roles
Chances are, you are not that inclusive if disabled people are not applying for your roles.
With 1 in 5 people in the UK having a disability, disabled people are looking for work.
With the correct support and encouragement, your disabled employee is less likely to move on and more likely to be a strong, productive asset for your business.
We’ve never had any disability related complaints.
Did you know that 91% of people who are unhappy with a service will not complain.
Instead, they will simply go to your competitor.
Disability or non-disability doesn’t have an affect on my business. We have employees of all diversities.
That’s brilliant! But there are barriers that disabled people face on a daily basis that if not recognised, may prohibit that person from participating equally.
Understanding some of those barriers will ensure that your diverse workforce is also a valuable workforce.
We don’t have time/money to tailor things for disabled people.
Actually only 4% of reasonable adjustments (adjustments to support a disabled person in the workplace) have a cost implication.
The majority of adjustments that a person requires can be sourced for free.
For those adjustments that do have a cost implication there are funding streams available for the employer.